Packages can be deleted from customer accounts. Any package can be deleted, including both packages added by a manager as well as packages bought in the store.

Removing a package

  1. Go to Billing menu, click Overview.
  2. Select a customer.
  3. Click Packages.
  4. Click Delete next to the package you’d like to remove.
  5. Confirm by clicking Delete Package.

Effect

When a package is deleted, the following actions will occur:

  1. The package will be removed from the customer’s account.
  2. Any lessons or classes credited by the package will be returned to an unbilled status, or matched to another package if possible.
  3. If the package contains membership, then the membership record will be removed.
  4. A log entry will be created in the customer’s billing history.

Deleting a package does not affect billing transactions such as invoices and invoice payments.

Depending on your reason for deleting the package, you may want to refund the customer or add a new replacement package. If you are refunding the customer, you may want to modify or delete any relevant invoice and payment records.