Any Auto Bill may be stopped by either a manager or a student. When an Auto Bill is stopped, all future payments will be canceled and the Auto Bill will no longer run. Previous payments will not be changed.

Stop all payments in an Auto Bill

  1. In the Users menu, click Fencers.
  2. Click Details next to the account.
  3. On the left, click Auto Bill.
  4. Next to the Auto Bill, click View Details.
  5. Click Stop All Payments.

Skip one payment in an Auto Bill

Managers may cancel a specific upcoming payment in an Auto Bill. This cancellation will cause the processing of a particular month to be skipped. The Auto Bill will resume on the next non-canceled payment date.

  1. In the Users menu, click Fencers.
  2. Click Details next to the account.
  3. On the left, click Auto Bill.
  4. Next to the Auto Bill, click View Details.
  5. Next to the specific date you wish to cancel, click Stop This Payment.

Restart an Auto Bill

Once an Auto Bill is stopped, it cannot be restarted. Instead, you should create a new Auto Bill for the customer.

Inactive accounts

If an account is deactivated, all Auto Bills associated with that account will be automatically paused. Activating the account again will resume Auto Bill payments for the account. Any payment dates that were missed while the account was inactive will not be run retroactively; only future upcoming Auto Bills will run.